tom@techcolumnist:~$

# Directives from a Director

TechColumnist

Field notes by on PowerShell automation, NetApp storage and systems, plus what running IT teaches you along the way. 112 posts since 2007.

$ ls -t posts/ | head -16

  1. Service Portfolios & Productization: Defining, marketing, and managing IT services↳ ITSM in Practice · part 10 of 10
  2. Service Knowledge & Configuration: Building a system of record that helps↳ ITSM in Practice · part 9 of 10
  3. Change Enablement in a DevOps World: Replacing fear of change with velocity and trust↳ ITSM in Practice · part 8 of 10
  4. Infrastructure as a Product: Treating core systems with the same rigor as software↳ ITSM in Practice · part 7 of 10
  5. Modern Service Desk Operations: From ticket takers to business enablers↳ ITSM in Practice · part 6 of 10
  6. Guiding Principles as Decision Filters: Making faster, more intelligent choices across teams↳ ITSM in Practice · part 5 of 10
  7. The Service Value Chain: Using Engage, Plan, Build, and Support to run your ops↳ ITSM in Practice · part 4 of 10
  8. *Governance Without Gridlock: Balancing agility and accountability in service delivery↳ ITSM in Practice · part 3 of 10
  9. The Service Value System: How to connect strategy to execution through value streams↳ ITSM in Practice · part 2 of 10
  10. *Why ITSM Still Matters in a Cloud-Native, Agile, Multi-Framework World↳ ITSM in Practice · part 1 of 10
  11. Customer-Centric Innovation: Leveraging Feedback for Product Development
  12. The Unsung Heroes: Recognizing the Backbone of Your Organization
  13. Developing a Tech Roadmap: Aligning IT Strategy with Business Goals
  14. Part 3: The Strengths of In-House Teams and Strategic In-Housing↳ Outsourcing vs. In-House · part 3 of 3
  15. Part 2: Implementing and Managing Outsourcing Relationships↳ Outsourcing vs. In-House · part 2 of 3
  16. *Newsletter Series: Navigating the Outsourcing vs. Internal Resource Dilemma↳ Outsourcing vs. In-House · part 1 of 3

$ more → · $ ls -R posts/